A clerk at a department store cannot issue a refund for a customer unless the customer produces a store receipt. the customer informs the clerk that he never received a receipt in the first place. the clerk escalates the issue to a manager for resolution. the manager's resolution is an example of a ________.
The resolution is an example of nonprogrammed decision the nonprogrammed decision refers to the type of decision that is made for a situation that has never experienced before. In order to make a noonprogrammed decision, people have to rely more on their logic and analytic skills rather than their memory.
